Performance

Reports · 30-day

Mar 21 – Apr 19, 2026 · Winter Garden

Calls captured
412
▲ 37% vs prior 30d
Calls abandoned
0
was 74 (prior 30d)
Work orders drafted
318
77% auto · 23% manual
Avg handle time
3:42
▼ 1:28 vs human-only

Daily call volume

Captured Abandoned
Pulse live ↓
04/06
07
08
09
10
11
12
13
14
15
16
17
18
19

Sentiment distribution

Pleased 58%
Neutral 29%
Anxious 8%
Frustrated 5%
Handoffs to human
21 of 412 calls · 5.1%
Mostly frustration escalations — exactly where we want them.

Call outcomes

Booked on first call21452%
Quote / info only9623%
Transferred to human215%
Roadside escalation61.5%
Callback scheduled7518%

Top issues captured

  1. 01 Slide-out · retract / seal 47
  2. 02 Scheduled maintenance (30k / 60k) 41
  3. 03 Battery / electrical draw 38
  4. 04 HVAC / compressor 29
  5. 05 Headlight / exterior lamps 22
  6. 06 Pre-trip inspection requests 18
POC build · Prevo Pulse v0.3 · Anthropic × Prevost Winter Garden