Dispatch floor
Live queue
Monday, April 20, 2026 · 9:47 AM ET · Winter Garden, FL
Active now
2
Avg 00:03:12
Captured today
14
+3 vs yesterday
Abandoned
0
Target ≤ 2
Work orders drafted
11
9 auto · 2 manual
NPS · today
+87
11 promoters · 1 detractor
Multi-topic calls
7
/ 14
50% resolved ≥ 2 topics
Active · 2
LIVE
Calvin Cooke
VIP
Social Influencer
2013 X3-45 · Marathon · C·5373
"Bay slide won't come in all the way, driver-side headlight out, coach is dying after a week sitting…"
📞 720.383.1887
⏱ 00:03:42
Sentiment · calm
3 work order items drafting
Agent
Pulse (auto)
Mike · standby
LIVE
Two Lane Transit
FLEET · 6
2021 X3-45 · Unit 214
"Scheduling routine oil service for unit 214 — next Tuesday if you've got a bay…"
📞 (813) 555-0108 · Dan (dispatch)
⏱ 00:00:42
Sentiment · neutral
Checking Apr 21 availability
Agent
Pulse (auto)
No handoff
Past calls · today
multi-topic resolved
·
NPS 0–10 scale
| Time | Customer | Length | Topics resolved | Outcome | NPS | Work order |
|---|---|---|---|---|---|---|
| 09:52 |
Marisol Tejeda
VIP
2018 X3-45 · Featherlite · VIN C·4218
|
06:12 |
gen-set filter
slide lube
air-leak check
|
Booked · Apr 22 | 10 | WO-2751 |
| 09:40 |
Brett Hollander
2019 X3-45 · VIN C·1803
|
02:48 |
HVAC
|
Transferred → Mike | 3 | WO-2748 |
| 09:25 |
Dana Reeves
2022 H3-45 · VIN C·8201
|
03:41 |
oil & filter
slide lube
|
Booked · Apr 24 Bay 3 | 9 | WO-2747 |
| 09:08 |
Roam Rally Tours
FLEET · 4
Pre-season inspection cycle
|
08:18 |
inspection × 4
DOT paperwork
parts forecast
|
Booked · Apr 28–30 | 10 | WO-2744 |
| 08:52 |
Marco Escondido
2020 H3-45 · VIN C·4916
|
04:02 |
roadside · air leak
|
Escalated · roadside | 7 | WO-2742 |
| 08:41 |
Kimi Tanaka-Reyes
VIP
2021 X3-45 · Millennium · VIN C·7740
|
07:55 |
leveling valves
awning motor
dash cam wiring
pre-trip inspect
|
Booked · Apr 23 | 10 | WO-2740 |
| 08:33 |
Elaine Farber
Inquiry · shop hours
|
01:05 |
hours
|
Info only | 8 | — |
| 08:14 |
Country Pride Tours
FLEET · 8
Robbie D. · ops manager
|
14:30 |
transmission svc
brake inspect × 8
DEF system
wiper calibration
warranty claim
|
Booked · May 2–6 | 10 | WO-2738 |
| 07:58 |
Jake Whitworth
2017 X3-45 · VIN C·3320
|
03:22 |
tire rotation
awning retract
|
Booked · Apr 25 | 9 | WO-2736 |
| 07:42 |
Priya Venkatesan
2020 X3-45 · VIN C·6601
|
04:12 |
chassis grease
backup camera
|
Booked · Apr 21 | 10 | WO-2735 |
| 07:21 |
Hugh Dalmore
Inquiry · warranty question
|
02:33 |
warranty lookup
|
Info only | 8 | — |
| 06:55 |
Shawna Boland
2019 H3-45 · VIN C·2977
|
02:11 |
annual svc
|
Booked · May 1 | 9 | WO-2733 |
| 12 calls shown · 7 multi-topic · Avg length 04:52 · Avg NPS 9.1 Full history → | ||||||
POC build · Prevo Pulse v0.3 · Anthropic × Prevost Winter Garden